Pholio has no office and no phone line. Choose what it is about, and the letter is already addressed.
Hello,
I sign in with [your sign-in email].
What I was doing: [the steps, in order]. What I saw: [the message, word for word].
It happened on [date and rough time], using [phone or computer, and browser].
[Your name]
Never send your password. Nobody at Pholio will ask for it.
Hello,
I work at [agency] in [city], as [your role].
My question: [what you would like to know]
[Your name]
To open an account, use the request form instead: every request is checked by a person before an account is opened. Pholio never charges agencies.
Hello,
I am the guardian of [their first name], who is [age].
My question: [what you would like to know]
[Your name]
Pholio opens to adults only. Please don’t send a young person’s photographs or measurements by email.
Hello,
On [date] I was contacted by [name, account or address] through [email, Instagram, WhatsApp, other], saying they were from Pholio.
They asked me for [money, photographs, a password, a meeting].
I have [or have not] paid or sent anything.
[Your name]
Forward their message rather than a screenshot if you can. Don’t pay, and don’t send photographs while we check.
Where it is: [the link, profile or message, not the image]
Me: [your name, and how to reach you]
Who is shown: [their name, and if it isn’t you, your relationship and authority to act]
Description: [a few words to tell it apart, without the image]
I believe in good faith that this is an intimate image of the person named, published without their consent. The information here is accurate, and I am that person or authorized to act for them.
Signed: [your full name]
Don’t attach, download or forward the image. A valid request is acted on within 48 hours, as the law requires. If anyone is in immediate danger, call emergency services first.
The work: [the photograph, and who took it]
Where it appears on Pholio: [the link]
I am [the copyright owner, or authorized to act for them].
Reach me at: [name, address, phone, email]
[Your signature]
If you are in the photograph rather than the person who owns it, choose “My data” instead.
Hello,
I would like [a copy of / a correction to / the deletion of] the information Pholio holds about me.
My account email is [address], or I don’t have an account.
[Your name]
Write from the address on your account if you have one. It is how we know the request is yours.
Hello,
I’m writing about [the story] for [publication].
My deadline is [date, time and your time zone].
[Your name]
Facts, the wordmark and portraits are in the press kit, ready to use.
Hello,
[What you have made, and a link to it]
[Your name]
Open roles, and what to send, are on the careers page.
Hello,
[Anything at all]
[Your name]
Pholio isn’t an agency. It can’t sign you, pass your photographs to an agency, or tell you who will.
It can help you apply to agencies yourself, with materials in the form each one asks for, and show you what you sent where.
Pholio doesn’t book talent, quote rates or handle fees.
Contact the model’s agency, or the model if they are independent. Their profile shows who represents them.
If someone did any of this, it wasn’t us. Don’t pay and don’t send anything. Report it, and we will check.
No office to visit. No phone line. Every address here reaches one of the people who make Pholio, usually within two working days.